Terms and Conditions of Use

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1. Overview

This website is operated by 14 Matcha (“we”, “us”, “our”). By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions, including any additional terms and policies referenced here.

These Terms apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree with any part, you may not access the website or use our services.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

• You are at least the age of majority in your jurisdiction,

• You are using the website for lawful purposes only,

• You will not misuse our products or violate any laws.

You may not use our products for any illegal or unauthorised purpose, and you must not transmit any malicious code, viruses, or harmful scripts.

A breach of these Terms will result in an immediate termination of your access to our Services.

3. Product Information

We take care to ensure all product descriptions, prices, and information on our website are accurate. However:

• Colours may vary slightly depending on screen settings

• Packaging or sourcing details may occasionally change due to supplier updates

• Matcha is a natural product; minor variations in taste or colour between batches may occur

All products remain the property of 14 Matcha until full payment is received.

4. Pricing & Availability

Prices for our products are subject to change without notice.

We reserve the right to:

• Modify or discontinue products without warning

• Limit quantities of any products or services

• Refuse orders when necessary (e.g., suspected fraud or policy violations)

Some promotions may be limited to specific time periods, regions, or customer segments (such as subscribers).

5. Orders & Payment

We accept payments through secure third-party payment processors (including credit/debit cards and digital wallets).
By placing an order, you confirm that:

• You are authorised to use the chosen payment method

• All information provided is accurate and complete

If your payment is declined or flagged, we may cancel the order.

You will receive an order confirmation via email once your order is successfully placed.

6. Shipping & Delivery

Once your order is processed, it will be shipped using the method selected at checkout.

Please note:

• Delivery times are estimates and not guaranteed

• Delays may occur due to postal issues, customs, strikes, high seasons, or unforeseen events

• Shipping fees are non-refundable unless required by law

You are responsible for providing an accurate shipping address. Orders sent to an incorrect address due to customer error cannot be refunded.

7. Returns, Refunds & Exchanges

We accept returns of unopened, unused products within 14 days of delivery.

To be eligible:

• The product must be in original, sealed condition

• You must provide proof of purchase

• Shipping costs for returns are the customer’s responsibility

We cannot accept returns of:

• Opened or used matcha

• Digital/downloadable items

• Promotional items given for free

If a product arrives damaged, incorrect, or faulty, please contact us with photos within 48 hours of delivery and we will arrange a replacement or refund.

Full details are included in our separate Returns Policy (available upon request if you want me to write one).

8. Subscriptions

If you subscribe to a recurring delivery plan:

• Billing will occur automatically at the interval selected

• You can cancel or modify your subscription at any time before your next billing date

• Prices may change, but you will always be notified in advance

Subscription discounts apply only while the subscription is active.

A full Subscription Terms page can be created if you wish.

9. Accuracy of Information

We are not responsible if information on this site is not fully accurate, complete, or current.
The content on this site is provided for general information only and should not be relied upon as the sole basis for decision-making.

Historical information may be present for reference.

10. Intellectual Property

All content on this website — including text, product descriptions, photos, logos, graphics, videos, and branding — is the property of 14 Matcha and protected by copyright law.

Unauthorised use, reproduction, editing, or distribution is strictly prohibited.

11. Third-Party Links

Our site may include links to third-party websites or services.
We are not responsible for the content, security, or practices of any external websites.

Use of third-party sites is entirely at your own risk.

12. User Comments & Submissions

By submitting reviews, comments, or content:

• You grant us permission to publish, edit, or use the content for marketing

• You confirm the content does not infringe on any rights, including copyright or privacy

• You understand we may remove or moderate content at our discretion

We do not tolerate abusive or misleading content.

13. Prohibited Uses

You are prohibited from using the site or its content:

• For any unlawful purpose

• To harass, defame, or discriminate

• To submit false information

• To upload viruses or malicious code

• To collect or track personal data without permission

• For commercial resale without authorisation

Violation of these rules may result in termination of your account or access.

14. Disclaimer of Warranties

Our products and services are provided “as is” and “as available”.

We do not guarantee:

• Continuous, uninterrupted access to the website

• That product results will meet your expectations

• That errors will be corrected

To the fullest extent permitted by law, 14 Matcha is not liable for any damages, including indirect or consequential losses.

15. Limitation of Liability

Except where prohibited by law, 14 Matcha shall not be liable for:

• Any injury or reaction arising from misuse of our products

• Delays or errors caused by third-party shipping providers

• Losses resulting from improper storage of matcha

• Loss of profits, data, or business opportunities

Our total liability shall not exceed the amount paid for the product in question.

16. Indemnification

You agree to indemnify and hold harmless 14 Matcha from any claims arising from your breach of these Terms or unlawful use of our website.

17. Changes to Terms

We may update these Terms from time to time.
The latest version will always be posted on this page, and your continued use of the site constitutes acceptance of the updated Terms.

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Last Updated: [2025]